🛡 Responsible Gaming Policy

ee7 ensures responsible gaming for everyone

ee7 is committed to providing a safe, fair, and enjoyable gaming experience. Keep control of your play — set limits, take breaks, and seek support when needed.

Our Core Principles

ee7 believes gaming is entertainment — not an alternative source of income. We want every member to play with complete freedom, awareness, and safety. To that end, we provide a number of important protection tools and guidelines that any member can use at any time.

Responsible gaming is not just a policy — it is part of ee7's core culture. Before opening an account on our platform, please note: this site is only for those aged 21 and above. Account creation or gaming by minors is strictly prohibited.

Our Protection Tools

ee7 offers the following features to help every member stay in control of their gaming.

Deposit Limit

Daily, weekly, or monthly — you can set the maximum deposit amount yourself. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour wait before it applies, but reducing it takes effect immediately.

Time-Out Option

Want to take a temporary break? Using the time-out feature you can put your account on hold for anywhere from 1 day to 6 weeks. During this time logging in or placing bets will not be possible. Once the period ends the account becomes active again automatically.

Self-Exclusion

If you feel that gaming is having a negative impact on your life, activate self-exclusion. Once enabled, the account will be completely closed for between 6 months and 5 years, and no promotional emails will be sent during this time.

Age Verification — 21+

Age verification is mandatory when registering an account at ee7. Only people aged 21 or above may use this platform. We ensure that access by minors is completely blocked.

Betting and Loss Limits

Not just deposits — you can also set a maximum bet amount and a daily loss limit. Once the set loss limit is reached, the system will automatically prevent any further bets for that day — protecting you from larger losses.

24/7 Bengali Support

For any questions or assistance related to responsible gaming, our 24-hour live chat support is available entirely in Bengali. You can also reach us by email: [email protected]

Signs of Problem Gaming

When gaming goes beyond entertainment and becomes a problem, certain specific signs appear. If any of the following apply to you, you should seek professional support.

  • Spending more money on gaming than your budget allows
  • Playing repeatedly to chase losses
  • Unable to stop gaming or finding it hard to quit
  • Hiding your gaming from family or friends
  • Work, studies, or relationships are being affected
  • Taking on debt or borrowing money for gaming
  • Turning to gaming to relieve anxiety or frustration
  • Experiencing sleep problems or difficulty concentrating

Tips for Safe Gaming

Following a few simple rules keeps gaming enjoyable at all times and reduces the risk of harm.

  • Set a budget before you start gaming and stick to it
  • Set a time limit — do not play for hours on end
  • Do not game while drinking alcohol or when tired
  • Do not think of gaming as a source of income
  • Do not place more bets to try to recover losses
  • Take regular breaks and take part in other activities
  • Talk openly with loved ones about your gaming habits

How to Set Limits

Log in to your ee7 account and set any limit you need in just a few simple steps.

1

Log in to your account

Access your ee7 account and go to the "Account Settings" section.

2

Open the "Responsible Gaming" menu

Within settings, select the "Responsible Gaming" option.

3

Choose the type of limit

Deposit limit, loss limit, session time limit, or self-exclusion — choose whichever you need.

4

Set the amount and duration

Enter your preferred amount and duration (daily / weekly / monthly).

5

Confirm

Review the details and click the "Confirm" button. Reducing a limit takes effect immediately.

6

Contact us if you need help

For any issue, contact us via 24/7 live chat or at [email protected].

Comparison of Protection Tools

See the features of each tool at a glance.

Tool When It Takes Effect Cancellation Rules Suitable Situation
Deposit Limit Immediate (reduction) 24-hour wait to increase To keep your budget under control
Time-Out Immediate Automatically ends when the period expires For a temporary break
Self-Exclusion Immediate Cannot be cancelled before the period ends For long-term problems
Loss Limit Immediate (reduction) 24-hour wait to increase To keep losses within a set amount
Session Time Limit Immediate Can be changed at any time To control time spent playing

Need help? We are here for you.

If you have any concerns about gaming, you do not have to face them alone. ee7's support team is available 24 hours a day, 7 days a week, entirely in Bengali. Speak directly via live chat or send us an email — we will help you resolve your issue with complete confidentiality.

Email: [email protected]

Remember: gaming is for entertainment, not out of necessity. Your wellbeing is our highest priority.

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gaming.

Go to the "Responsible Gaming" section in your account settings and select the "Self-Exclusion" option. There you can set a period ranging from 6 months to 5 years. Once activated, it cannot be cancelled before the period ends. Contact live chat if you need assistance.

Yes, when reducing a limit the change takes effect immediately. However, if you want to increase a limit, you will need to wait 24 hours — this delay is intentional so you have the opportunity to reconsider the decision.

A time-out is a temporary break — from 1 day up to 6 weeks; once the period ends the account becomes active again automatically. Self-exclusion is longer-term — a minimum of 6 months — and the account cannot be reopened during this period. If a gaming problem is serious, self-exclusion is the better choice.

The minimum age to open an account and play at ee7 is 21. Age is verified at the time of registration. If any underage account is found, it is closed immediately and the balance is returned where applicable.

You can withdraw your balance before activating self-exclusion. Please note that the minimum withdrawal amount at ee7 is ৳1,000 and withdrawals are normally completed within 5–30 minutes. Contact live chat for more details.

Start by having an open conversation and help them understand that a gaming problem is a health matter, not something to feel guilty or ashamed about. You can inform ee7's support team and we will take appropriate action based on the situation. You can also request via live chat to activate self-exclusion on the relevant person's account.

Enjoy the ee7 Gaming World Safely

Play responsibly — set limits, take breaks, and enjoy a fun experience.

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