ee7 Privacy Policy

1 Introduction

ee7 ("we", "us", or "the platform") is a safe and reliable online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member") and are committed to ensuring the security of your personal information.

This privacy policy applies to the ee7.cam website and all related services. It describes what information we collect when you use our platform, how that information is used and stored, and what steps we take to protect your data.

Please read this policy carefully before using our services. By registering with or using ee7, you will be considered to have given your consent to the terms of this privacy policy.

2 Information We Collect

ee7 collects only the information necessary to provide services, manage accounts, ensure security, and meet legal obligations.

2.1 Information Collected at Registration

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Preferred username and password
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• National ID card or passport number (for KYC verification)

2.2 Automatically Collected Information

• IP address and device type
• Browser name and version
• Operating system
• Time and duration of site visits
• Pages visited and links clicked
• Cookies and session data

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and times
• Betting and gaming history
• Bonus claim and usage records
• Overall win and loss data

2.4 Communication-Related Information

When you contact support via live chat or email, we keep a record of that conversation. This is used to improve service quality and resolve disputes.

3 How We Use Your Information

ee7 uses the information collected from you only for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing information about bonuses and promotions
• Delivering VIP program benefits
• Providing 24/7 customer support in Bengali

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Following anti-money laundering (AML) policies
• Detecting attempts to create multiple accounts
• Monitoring suspicious transactions

3.3 Meeting Legal Obligations

Providing required information to relevant authorities under applicable laws and regulations, and completing KYC (Know Your Customer) verification.

3.4 Service Improvement

• Analysing and improving the user experience on the platform
• Introducing new games and features
• Sending relevant promotional offers (subject to your consent)

4 Sharing Information with Third Parties

ee7 does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third parties for payment processing, KYC verification, technical infrastructure, and gaming software supply. These organisations are bound by strict confidentiality agreements and may use information only for specified purposes.

4.2 Legal Requirements

If providing information is mandatory under a court order, government directive, or applicable law, ee7 will comply with that legal obligation.

4.3 Responsible Gaming Partners

If a member shows signs of problem gambling, information necessary to protect them may be shared with relevant partner organisations.

4.4 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. We will notify members in advance of any such event.

5 Cookies and Tracking Technologies

The ee7 website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device.

5.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions, ensuring secure connections, and saving your preferences. They cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember language preferences, play history, and user settings.

5.3 Analytics Cookies

These cookies help collect anonymous statistics to understand site performance and user experience. You can disable these cookies from your browser settings, though some features may not work correctly as a result.

6 Data Security Measures

ee7 has adopted industry-leading technical and administrative measures to protect your information.

6.1 Encryption and Technical Protection

• SSL encryption — all data transmissions are encrypted
• Use of TLS 1.2 or higher
• Passwords stored with bcrypt hashing
• Dedicated encrypted storage for sensitive data
• Regular security audits and penetration testing

6.2 Access Controls

• Only authorised staff may access user information
• Two-Factor Authentication support
• Regular monitoring of all data access logs

6.3 Data Retention and Deletion Policy

Your information is retained only for as long as necessary. After legal obligations have ended or after your account has been permanently closed, information is securely deleted within the defined timeframe.

7 Your Rights

As a member of ee7, you have the following rights regarding your own personal information:

7.1 Right to Access

You may request a copy of your personal information held by us at any time. Such requests will generally be fulfilled within 30 working days.

7.2 Right to Correction

If your information contains any errors or outdated details, you may request that they be corrected. Some information can be updated directly from your account settings.

7.3 Right to Deletion

Where there is no legal obligation to retain it, you may request that your account and personal information be deleted. However, financial transaction records must be kept for a set period for legal reasons.

7.4 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. However, important service-related messages (such as transaction confirmations and security alerts) cannot be stopped.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team:

8 Protection of Minors' Information

ee7 is strictly a platform for users aged 21 and above. We do not knowingly collect information from any minor.

Through the age verification process at registration, we confirm that users are 21 years of age or older. If for any reason information belonging to someone under 21 enters our system, we will close that account and delete the information as soon as we become aware of it.

If you believe a minor is using our platform, please inform our support team.

9 International Transfer of Information

Our servers and third-party service providers may be located in various countries, so your personal information may be transferred outside Bangladesh. In such cases we ensure that:

• Data transfers follow international data protection standards
• The receiving party maintains appropriate security measures
• Information is used only for the purposes described in this policy
• All agreements include confidentiality clauses

10 Changes to the Privacy Policy

ee7 may update this privacy policy from time to time. For any significant changes, we will:

• Update the revision date on this page
• Send a notification to registered members by email
• Display a clear notice on the site

Continued use of ee7 after changes have been made will be considered as your consent to the updated policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, our privacy team is always ready to assist you.

You can also find answers to common questions from our FAQ page and safe gaming guidelines from the Responsible Gaming page.